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Intercultural Competence

  • 05/25/2016
  • 9:00 AM - 10:30 AM (CDT)
  • Center for Change
  • 8


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Intercultural Competence

The role of intercultural competence in diversity, inclusion and equity efforts in the workplace

Many organizations, particularly in the nonprofit sector, come to the realization that their organizations lack diversity. However, many diversity efforts in the workplace fail. The theory to be discussed in the workshop is how diversity, inclusion and equity (DI&E) must be understood as goals, and one means of achieving these goals is through intercultural competence. Additionally, sustained change must be strategic - leadership commitment and support is critical - and how persistence and courage are necessary components for long-term success.

James Phetteplace is the Director of IT and Project Manager for Willy Street Co-op, where he has worked since 2006. As a director, James is also part of the General Management executive team. Following a training from the YWCA called “Creating Equitable Organizations”, James has been a key part of the effort to take steps toward strategic organizational change at his workplace. James was one of the founding members of CIC - committee for an inclusive co-op at Willy Street Co-op. Since September 2014, this committee has made diversity, inclusion and equity one of the highest priorities for the organization.

James has been an active participant and presenter for Step Up for Equity, and has received certification in Leadership for Inclusivity, as well as Project Management (through the UW-Extension). James is also certified as a Qualified Administrator of the IDI - Intercultural Developmental Inventory, and is also certified to conduct workshops on Intercultural Conflict Styles (ICS).

James and his spouse Tiffany are certified foster parents, and will be instructing new foster parents on trauma-informed parenting skills starting in April 2016. In a previous career, James was a key employee of Community Care Systems, Inc. from 1995 through 2003. This public-private venture was focused on administering programs for special needs populations: children diagnosed with S.E.D. (severe emotional disturbance), and the child welfare system. As a consultant for CCS, James traveled the country to work with State and County governments to start their own Children Come First initiatives based on the Wraparound clinical model.

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